18th June 2019

Exploring the Power and Promise of AI & Robotics

Park Plaza County Hall, Westminster
1 Addlington St, Lambeth, London SE1 7RY
Register Agenda

Insight From

Restore Digital
Cabinet Office
East Suffolk and North Essex NHS Foundation Trust
HM Revenue and Customs
Department for Work and Pensions
Women Leading in AI
Aylesbury Vale District Council
NHS Business Services Authority


The UK government are in the midst of working through hundreds of major transformation programmes. The common goal is to keep up with technological change to transform government business and better serve the public. With increasing expectations of public services, demands on skills, productivity challenges and the huge task of leaving the EU, government transformation is no small task. In order to scale its challenges, government is in need of technology innovation more now than ever.

This free to attend learning exchange will include a series of speakers from across the public sector talking about successes in implementing automation, and how RPA and AI are becoming essential in process and service improvements.



Registration and Refreshments


Welcome by GovNewsDirect


Welcome By The Chair

James Merrick-Potter, Head of Robotic Automation
Cabinet Office

Making Time Matter with Intelligent Automation

Darren Atkins, Deputy Director of ICT
East Suffolk and North Essex NHS Foundation Trust

  • How intelligent automation is transforming patient care
  • Supporting staff to embrace automation
  • How to become a Centre of Excellence

Responsible AI: how we can mitigate against the risks of algorithmic bias

Dr Allison Gardner, Co-Founder
Women Leading in AI

  • AI and algorithms - exploring the challenges of bias
  • How bias can occur within algorithmic systems
  • An overview of the development of ethical AI and associated standards
  • Examining potential regulations and governance of AI

HMRC’s automation journey from 2014 to present

Louise Trevitt, Operational Manager
HM Revenue and Customs (Automated Delivery Centre)

  • Start small make it manageable
  • Building the right team with the right culture
  • Growing Automation through success and education

Comfort Break


Title and Synopsis TBC

Alastair Galbraith, Director of Strategic Accounts
Restore Digital

Using AI to transform customer services

Maryvonne Hassall, Assistant Director for Digital and Transformation
Aylesbury Vale District Council

  • How AI is helping customers to help themselves
  • Automation, machine learning and voice-control technology
  • Saving time and money, reducing errors and improving services

Title and Synopsis TBC

Chris Suter, Lead Architect
NHS Business Services Authority

Case Study for Personal Independence Payment (PIP) Bundle Builder

Rachel Parks Szymborska, Senior Product Owner
Department for Work and Pensions (Intelligent Automation Garage)

  • Understanding the problem – the PIP appeals process
  • Developing an attended automation solution – the Bundle Builder
  • Assessing the benefits of the Bundle Builder

Accelerating Automation in Government

James Merrick-Potter, Head of Robotic Automation
Cabinet Office

  • What is the current state of play for automation?
  • The barriers to adoption and the challengesfaced with automation.
  • The potential prospects for automation in government



Networking Lunch


Forum Close


Call us on 0161 697 3438